General Terms & Condition

This document contains the terms and conditions of use of the website available at the domain https://craftpolicy.com/. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

When using the website's various functionalities, the visitor declares that they are familiar with these Terms and Conditions, agrees to their provisions, and undertakes to comply with them. To perform actions related to a request to conclude a contract for services provided by the Service Provider, the user must explicitly confirm that he agrees with all the provisions of this document.

Section I - General

This website is managed and administered by:

Name: Ad Tech International Ltd (Service Provider)

Company Number: 205745480
VAT Number: BG205745480

Headquarters: Bulgaria, Sofia, 11 Arsenalski Blvd, fl.7

Address for correspondence: Bulgaria, Sofia, 11 Arsenalski Blvd, fl.7

Phone: +359 877 732 087

Email Address: mpenchev@craftpolicy.com

Section II - Commonly Used Terms

"Accidental event" means a circumstance of an extraordinary nature, unforeseen at the time of conclusion of the contract, which results in an objective impossibility of fulfilling the contractual obligations.

A "browser" is computer software that allows users to transfer, process, and display data using various data transfer protocols.

An "Electronic link" is indicated on a specific web page that allows automated reference to another web page, information resource, or object through standardized protocols.

"Commercial messages" - any type of message sent via electronic communication channels (such as e-mail, SMS, notification, etc.) or via image and/or text, which contains general and thematic information concerning current news, services, partnerships, job offers, etc., sent by The Service Provider

"Contract" - is the contract concluded remotely between the customer and The Service Provider for the purchase and sale of goods, and these General Terms and Conditions of Use are an integral part of this contract.

"Customer" means an individual or a representative of a legal entity who, as a principal, has requested a contract for services provided.

"Interface" - a combination of graphical objects associated with programming code through which the user communicates with the website in a manner accessible to the user.

"Malicious acts or omissions" are acts or omissions that violate laws, internet ethics, and/or cause harm to persons connected to the internet or associated networks, such as Sending unsolicited commercial messages (SPAM), gaining access to resources with someone else's permissions and passwords, exploiting flaws in systems for personal gain or to obtain information (HACK), committing acts that may qualify as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending Trojan horses or causing the installation of viruses or remote control systems, interfering with the regular operation of other users of the Internet and associated networks, or committing any acts in the sense described above.

"Merchant" refers to the legal entity that owns this website and, following Bulgarian law, holds its exclusive copyright.

"Repeatedly" - any action performed three or more times within three months from the first action.

"Request" - an electronic document, constituting a communication form sent by a Visitor to The Service Provider via the Website, through which the former expressly declares its desire to conclude a contract for services indicating the essential terms of the agreement, namely - terms of validity, quantity, etc.

"Visitor" means a natural person or a legal entity representative who has accessed the website by entering the domain in the browser or through a link on social networks.

"Website"/"site" - a distinct place on the global Internet network, accessible through its unified address (URL) by HTTP, HTTPS, or other standardized protocol and containing files, programs, text, sound, pictures, images, or other materials and resources.

Section III - Website Characteristics

Art.1. (1) These General Terms and Conditions govern the relationship between the Service Provider and the visitors ("Users") of the website available at craftpolicy.com

(2) The Website provides access to various features and functionalities. Users can browse and review our legal document crafting services and associated pricing plans. They can also benefit from our extensive knowledge base containing legal compliance resources and practical guides.

(3) The Website facilitates direct communication with our legal experts through designated channels. Users can stay informed about digital compliance through our regularly updated blog section, which covers essential developments in digital law and regulatory requirements. Additionally, the website showcases our portfolio of completed projects, demonstrating our expertise and track record in legal document crafting.

(4) The Terms apply to all website pages unless explicitly limited by a separate written agreement between the Service Provider and the User.

Art. 2. (1) The Service Provider maintains the right to assess each service request individually. We may decline a request or adjust pricing based on specific requirements, project complexity, or other relevant factors. In such cases, we will notify the User via email or phone within two business days of receiving their request.

(2) Following acceptance of a service request, our legal experts will initiate contact with the User to:

Clarify the scope and specifications of the requested legal documents
Establish project timelines and milestones
Discuss any specific requirements or customizations
Confirm pricing and payment terms
Address any questions or concerns

Section IV - Rights and Obligations of Service Provider

Art. 3. (1) Data Collection and Processing—The Service Provider has the right to collect and analyze user behavior and service request history. This data collection improves service quality and customized offerings and ensures that all processing activities comply with our Privacy Policy and applicable data protection laws.

(2) Communications - The Service Provider reserves the right to communicate with Users regarding service updates, improvements, and legal compliance notifications. These communications may include quality assurance surveys and marketing materials, provided Users have given explicit consent to receive such information.

(3) Service Access Management - The Service Provider controls website access and functionality. This includes the authority to modify, suspend, or terminate access to the website or specific services when necessary. We may restrict access for Users who violate these Terms or applicable laws, and we reserve the right to update service features and functionality without prior notice. The Service Provider may also adjust service terms and conditions to maintain quality and compliance.

(4) Contract Performance and Commercial Rights - Upon satisfactory completion of services, the Service Provider is entitled to receive full payment as agreed. We maintain the right to suspend services if false information is discovered during the contract. Delivery timelines may be adjusted if the Client delays providing necessary information. Unless explicitly prohibited by the Client, we retain the right to share work examples and case studies for promotional purposes. The Service Provider may request testimonials upon successful project completion and seek compensation for any damages resulting from contract breaches.

Art. 4. (1) Data Protection and Security - The Service Provider implements comprehensive data protection measures. These include safeguarding all Client information and materials, processing personal data according to GDPR requirements, and maintaining strict confidentiality of Client business information. We also implement appropriate technical and organizational security measures to ensure data protection.

(2) Service Delivery Standards - When delivering our services, the Service Provider commits to crafting legal documents according to agreed specifications while maintaining consistent quality standards. Any identified deficiencies will be addressed within five business days. We provide prompt notification of any service delivery challenges and maintain regular progress updates throughout the project lifecycle.

(3) Communication and Support Framework - The Service Provider ensures responsive communication by responding to Client inquiries within one business day. We provide advance notice of any service interruptions and attend scheduled consultations when reasonable notice is given. Our support includes guidance on document implementation and alerts regarding relevant legal requirement changes that may affect provided documents.

(4) Quality Assurance Commitment - To maintain the highest standards, the Service Provider reviews all crafted documents for accuracy and compliance. We continuously update documents to reflect changes in legal requirements and provide revision support as specified in the service agreement. All significant service decisions and communications are documented to ensure transparency and accountability.

(5) Timeline Management and Delivery - The Service Provider adheres to agreed-upon delivery deadlines while maintaining flexibility for necessary adjustments. We provide at least seven days' notice of any timeline modifications and accommodate reasonable Client timeline requests. Our project management system ensures transparent progress tracking with clearly established milestones and deliverables throughout the service period.

Section V - Rights and Obligations of Client

Art. 5. (1) The Client can receive professional legal document crafting services following the agreed specifications and timelines. This includes receiving complete, accurate, and timely delivery of all requested legal documents.

(2) Clients may initiate service requests through multiple channels, including direct contact with our legal experts or within the website interface. Each request will be evaluated based on specific business requirements and compliance needs.

(3) If delivered documents contain errors or do not meet specified requirements, the Client can request corrections at the Service Provider's expense. Such corrections will be completed within the timeframe specified in these Terms.

(4) All Clients maintain the right to access educational and informational content available on the Platform, including legal compliance guides, regulatory updates, and implementation best practices. This content is regularly updated to reflect current legal requirements.

(5) Clients may request status updates regarding their project's progress throughout the document crafting process. The Service Provider will provide clear and timely information about project milestones and completion estimates.

(6) In the event of proven losses resulting from errors in the crafted documents or breaches of the service agreements, the Customers may request that the errors be corrected following the provisions set out in these Terms and Conditions.

Art. 6. (1) The Client shall remit payment for requested services according to the agreed payment terms and methods specified by the Service Provider. This includes any applicable advance payments required for project initiation.

(2) To ensure an accurate document crafting process, Clients must promptly provide complete and accurate information about their business operations, compliance requirements, and specific needs to prevent project delays.

(3) Active collaboration is required throughout the document-creation process. Clients must respond to clarification requests, provide additional information, and communicate their compliance requirements and expectations for the final documents.

(4) Clients shall remit any outstanding payments within the specified payment terms upon satisfactory completion and delivery of legal documents. This obligation applies when all agreed services have been delivered according to specifications.

(5) Clients must promptly notify the Service Provider of any changes in their business operations or compliance requirements that may affect the crafted documents. This includes updates to business structure, operations, or regulatory obligations.

(6) When requested by the service provider, Clients shall participate in document review sessions to ensure that crafted documents accurately reflect their business needs and compliance requirements. These sessions will be scheduled with reasonable advance notice.

(7) Clients are responsible for correctly implementing the crafted legal documents on their platforms or websites. While the Service Provider offers implementation guidance, the client is responsible for proper document deployment.

Section VI - Intellectual Property Rights

Art. 7. (1) All intellectual property rights in the Platform's content, including but not limited to our legal document templates, automated generation systems, compliance guides, educational materials, software, graphics, user interface, trademarks, and logos are the exclusive property of CraftPolicy or our authorized licensors.

(2) The legal documents generated through our website are provided to Clients under a limited license for their specific use. While Clients receive full usage rights for their customized legal documents, the underlying templates, generation algorithms, and formatting remain the intellectual property of CraftPolicy.

(3) Our Platform's content is protected by copyright, trademark, and other intellectual property laws. Users may access and temporarily store copies of materials from our website exclusively for personal or internal business use. Any other reproduction, transmission, or use of the content without our express written permission is strictly prohibited.

(4) In cases where Users are permitted to download, print, or copy materials from our Platform, all copyright notices, trademarks, and other proprietary notices must be maintained in their original form. The presence of such content on our website does not constitute an implied license for their use beyond the scope defined in these Terms.

(5) Users acknowledge that by using our services, they do not acquire any ownership rights to our intellectual property. Any feedback, suggestions, or ideas provided by Users regarding our services may be used by CraftPolicy without obligation to compensate or acknowledge the User, and such contributions shall become our intellectual property.

(6) The systematic collection, reproduction, or distribution of our Platform's content, including legal document templates, guides, or generated documents, is strictly prohibited. This includes but is not limited to creating derivative works, redistributing materials, or attempting to decompile our document generation system.

Section VII - Content Modifications and Updates

Art. 8. (1) CraftPolicy reserves the right to modify, update, or revise the Platform's format, features, and content to improve our services and comply with evolving legal requirements. While we strive to provide advance notice of significant changes, Users acknowledge that their use of the website is on an 'as is' and 'as available' basis.

(2) Our website's legal document templates, guides, and educational materials are designed to provide general compliance solutions. However, Users should be aware that these materials do not constitute legal advice. We strongly recommend consulting with qualified legal professionals regarding the specific application of these documents to individual circumstances.

(3) While CraftPolicy employs rigorous quality control measures in developing our legal document templates and generation systems, we cannot guarantee that all content will be entirely free from errors or suited to every specific business scenario. Users acknowledge that they are responsible for reviewing and ensuring the appropriateness of generated documents for their particular needs.

(4) To the fullest extent permitted by applicable law, CraftPolicy disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. This includes any implied warranties regarding website content's accuracy, completeness, or currency.

(5) Users are responsible for implementing appropriate technical security measures to protect their systems when accessing and using our Platform. This includes maintaining anti-virus software, secure internet connections, and other relevant cybersecurity measures. CraftPolicy cannot guarantee that the website will be free from viruses or other potentially harmful code.

(6) CraftPolicy's liability for any losses or damages arising from using our website or generated legal documents is limited to the amount paid for the specific services in question. We shall not be liable for any indirect, consequential, or incidental damages, including but not limited to lost profits or business interruption.

(7) The website may contain links to third-party websites or resources. CraftPolicy does not endorse and is not responsible for the content, products, or services such third parties provide. Users access these external resources at their own risk.

Section VIII - External Links and Resources

Art. 9. (1) Our website may contain references, links, or connections to external websites, resources, or third-party service providers within our educational materials, blog posts, or other content sections. These external resources may include legal information databases, regulatory authorities, or complementary business services.

(2) While CraftPolicy carefully selects external references to enhance our users' understanding of legal compliance requirements, we do not control these external resources' content, accuracy, or availability. Users access these external websites and resources at their discretion and risk.

(3) The presence of any links or references to external resources on our website does not constitute an endorsement, recommendation, or partnership with the operators of such resources. CraftPolicy maintains no association with these third parties beyond providing informational references for our users' convenience.

(4) CraftPolicy is not responsible for the content, services, or experiences of external websites or resources provided. We cannot guarantee their continuous availability, accuracy, or suitability for any particular purpose. Users should exercise their judgment and review the terms of use and privacy policies of any external resources they access.

(5) When users access external resources for additional legal information or services, they should be aware that these actions are independent of their relationship with CraftPolicy. Any agreements, transactions, or interactions with third-party services are solely between the user and the respective external service provider.

Section IX - Disclaimers and Limited Liability

Art. 10. (1) While CraftPolicy implements rigorous quality assurance processes in developing legal document templates, we provide these commercially without warranties. Generated documents serve as a foundation for legal compliance but may require customization or professional legal review for specific use cases.

(2) Our service's legal documents, templates, and compliance guides represent general solutions based on standard legal requirements. Users acknowledge that legal requirements may vary by jurisdiction and industry and that implementation may require professional legal consultation.

(3) CraftPolicy's financial liability for any claims arising from using our services shall be limited to the amount paid for the specific service in question during the previous 12-month period. This limitation applies regardless of the form of legal action, whether in contract, negligence, or other tortious action.

(4) Our service shall not be liable for:

Inaccuracies or errors in user-provided information
Losses arising from improper implementation of provided documents
Business interruption or lost profits
Regulatory penalties or legal consequences resulting from document usage
Any indirect, special, or consequential damages

(5) Users acknowledge that while our document generation system undergoes regular updates to reflect legal changes, there may be periods during which updates are being processed. Users remain responsible for verifying the current compliance requirements in their jurisdiction.

(6) CraftPolicy makes no representations about the suitability, reliability, availability, or accuracy of the documents generated through our service for any purposes. Users acknowledge that any reliance on such documents is at their own risk.

(7) Certain jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means some limitations may not apply. Our liability will be limited to the greatest extent permitted by law in these jurisdictions.

(8) Nothing in these terms shall limit our liability for:

Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited by law

(9) Users agree to indemnify and hold CraftPolicy harmless from any claims, damages, or expenses arising from their use of our services in violation of these terms or applicable laws.

Section X - Protection of personal data

Art. 11. (1) The Service Provider shall take comprehensive measures to protect the personal data of the Visitor following Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals about the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR). The Service Provider processes the personal data of the Visitors based on Art. 6 para. 1, б. "b" of the GDPR - the processing is necessary to perform a contract to which the customer is a party or based on Art. 6, para. 1, б. "a" of the GDPR - based on explicitly granted consent.

(2) The Service Provider has made public the information concerning the personal data it processes and the purposes for which they are processed, as well as all information required under Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) in its Privacy Policy.

(3) The Service Provider shall process third parties' data for marketing purposes only with their explicit consent, which they may withdraw at any time.

(4) The Service Provider ensures that all personal data is stored on servers within the European Union, except data that may be transferred to countries outside the EU through third-party services integrated into our website (such as Google Analytics and other technical service providers). Such transfers comply with appropriate safeguards as GDPR requires, including Standard Contractual Clauses or adequacy decisions issued by the European Commission.

Section XI - Amendment and addition

Art. 12 (1) The Service Provider may amend and supplement these Terms and Conditions, provided the current Visitors are notified appropriately.

(2) The parties agree that any revision or alteration of these terms and conditions will come into active for the Visitors in one of the following situations, whichever comes earliest:

If the Visitor does not reject them within 14 days of being notified by The Service Provider,
If they are published on website and the Visitor does not reject them within 14 days of publication,
If the Visitor expressly accepts them.

Art.13 The Service Provider publishes these General Terms and Conditions with any amendments and modifications on this page.

Art.14 These General Terms and Conditions and the Visitor's contract with The Service Provider are terminated in the following cases:

Upon termination liquidation or bankruptcy of The Service Provider;
By mutual agreement of the parties in writing;
In the event of the objective impossibility of either party to the contract to perform its obligations,
In case of seizure or sealing of the equipment by government authorities,

Section XII Final Provisions

Art. 15 (1) If specific provisions of these General Terms and Conditions, relevant to the contracts or their annexes governing the relationship between Users and the Administrator, are or are declared invalid, this shall not affect the validity of these General Terms and Conditions.

(2) Both parties shall replace invalid clauses with other valid clauses that correspond to the meaning and purpose of the contractual provisions. In a disagreement regarding their content, the statutory provisions governing similar relations shall apply by analogy.

Art.16 (1) All disputes between the parties shall be settled in a spirit of understanding and goodwill. If no agreement is reached, the court of competent jurisdiction shall settle all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance, or termination.

(2) This Agreement and any disputes or claims arising from or related to your use of the Website and Services shall be governed by the laws of Ontario, Canada, without regard to its conflict of law provisions. Any legal proceedings arising out of this Agreement shall be exclusively brought in the courts located in Amsterdam, Netherlands, and you, as a result, you submit to the jurisdiction of such courts.

Art. 17 These General Terms and Conditions have been accepted and come into force as of 01.01.2025.